Tour Information

We try our very best to ensure the smooth running of your trip but some things are taken out of our hands. Before your holiday we will email you out of hours emergency contact numbers so that in the unlikely event of a problem occurring you can always contact one of our staff. We also provide you with the cell phone number of your consultant so that if there is a problem you can call them and they will be able to help.

All our guides are first aid trained and if there is a medical problem we will help to get you the assistance you need (providing you have adequate medical insurance). We ensure that we have your emergency contact information for someone at home so they can be contacted if necessary.

There is also a western customer service manager should require their services.

For any more questions please email [email protected] and someone will get back to you shortly

If you have special requirements – for example, if you have a large group or young children, if you are handicapped or have physical limitations, if you have special transportation needs, or if you are vegetarian or have other food allergies – please let us know, and we can work with both you to ensure that we can meet your needs

In Vietnam, there are a range of budget tour operators that compete with bargain bottom-dollar prices, so you can always find a better price for any of these tours. You pay for what you get.

At LV travel, however, we believe that it is important that you have a good experience as at the end of the day who wants to cut corners and risk ruining a once in a lifetime opportunity? We ensure that your holiday is carried out with minimum impact to the environment, (for more information about our responsible travel guidelines please click here) we pay our guides well so that they enjoy their job, they all speak very good English and we ensure all our vehicles are of a good standard. We book restaurants that are of a high quality and take time to do routine hotel inspections.

Please also bear in mind that Vietnam is a popular place for tourists and many hotels, flights etc get booked up months in advance, so to avoid disappointment and the chance of spending your holiday tying to book your holiday, we recommend booking as much in advance as possible, then you can sit back and relax.